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ABOUT YOU
You’re looking for a full-time job. You’re task-oriented (maybe you’re a list maker), disciplined & enjoy the stability of repetition. You’re known for being reliable & caring deeply about the quality & accuracy of your work product (some may even call you a perfectionist). You’re excited by the opportunity to join a fast-growing company, with unlimited opportunities for professional growth & competitive benefits. Does this sound like you? If so, Boon-Chapman could be the place for you!
ABOUT US
Boon-Chapman is not your average Third Party Administrator. In addition to traditional TPA services, Boon-Chapman administers business process outsourcing for insurance entities, and other services through its sister companies. With nearly 55 years in business, Boon-Chapman combines the legacy of a family-owned-and-operated company, with the energy and potential of a fast-growing enterprise of companies. A few of our benefits include:
- Paid holidays & competitive PTO that increases with tenure
- Full benefits package including healthcare, dental, vision, paid STD & life
- Casual everyday dress
- Access to an on-staff Medical Director for employees and their family members
- Unlimited opportunities for growth – success is in your own hands
- Work from home opportunities
JOB RESPONSIBILITES
As an Eligibility Specialist, you’ll be responsible for maintaining eligibility for one of our biggest national clients. Key responsibilities include:
- Enter individual eligibility information into carrier portal, including new enrollments, changes & terminations
- Find assigned groups for processing using the manual changes database
- Resolve issues by working with the ticketing system
- Support a range of processes related to eligibility, including indexing, sending large mail outs for new clients or open enrollment, maintaining records of correspondence & reports, preparing departmental reports & more
- Ensure positive customer experiences, both externally & internally
WHAT WE'RE LOOKING FOR (NOBODY'S PERFECT BUT EXPERIENCE IS A PLUS)
- High school graduate or equivalent
- Basic computer skills, with proficiency in Microsoft Office & internet browsers
- Knowledge of business correspondence, filing and general office procedures.
- Knowledge of eligibility, billing, premium collection guidelines for various fully insured products and to effectively communicate these provisions to clients and other departments.
- Knowledge of the Benefits Connect eligibility, billing, premium and commission files or theability to learn quickly.
- Skill in strong interpersonal and written communication.
- Skill in critical thinking.
- Ability to strive for accuracy.
- Ability to accurately compile data and perform detailed work
- Ability to effectively communicate plan provisions to clients and other departments.
- Ability to analyze detailed information.
- Ability to multi-task.
- Ability to meet deadlines.
- Ability to maintain regular attendance.
- Ability to maintain confidentiality of material and information.
