Location: Atlanta, GA, Georgia, United States
Job ID: 70792
We Elevate... You
Our mission is to keep cities and people around the world moving. Since 1874 Schindler has an outstanding reputation for not only elevating buildings, but the well-being of everyone who lives and works in them. Do you have the talent, ambition, and vision to help us elevate tomorrow’s world?
As a leading employer in the urban mobility industry, we are always looking for a diverse group of people who can create exceptional value for our customers.
Join us as a
Credit Desk Specialist
Your Skills
Responsibilities:
- Communicates with collection agencies and attorneys with a focus on maintaining updated records for files placed and recovering the overall accounts receivable placed through outbound calls and written communication
- Makes regularly scheduled collection calls on all account balances with outside agencies and attorneys. Meets or exceeds daily required number of contacts
- Maintains a system of follow-up to ensure the collection agencies and attorneys follow through with their promises.
- Enters clear and concise system notes pertaining to all efforts for all assigned accounts so that a collection history is maintained
- Displays a thorough knowledge of service, extras and repair documentation, including billing, insurance certificates, contracts, lien wavers, etc
- Reads and understand contract language and uses this knowledge in negotiations with collection agencies and attorneys as contracts will dictate payment terms and conditions
- Prioritizes multiple and changing responsibilities while being organized and detail oriented with a commitment to superior customer service
- Monitors accounts for potential accounts that will not be recoverable
- Coordinates monthly conference calls with district personnel to review accounts placed with collection agencies and attorneys.
- Meets or exceeds financial targets
- Files and tracks property liens and creates collection files for legal action.
- Resolves all unclaimed property items assigned
- Submit refund request into the system along with verifying the accuracy of the request and completing the final refund steps once the check is received.
- Resolves customer disputes through contract review, negotiation, and escalation.
- Communicates interdepartmentally to achieve financial results.
- Performs other duties as assigned.
- Some travel may be required.
Your Experience
Requirements:
- Bachelor degree in a Business Discipline is preferred.
- Associate degree with 1-2 years of previosuly noted expereince.
- Minimum 2 years credit and collections, accounting, and/or customer service.
Our Commitment
Will you join us and elevate tomorrow’s World?
We look forward to receiving your complete online application.
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
If you would like assistance with the application process for this position, please contact the recruiter highlighted above who will be happy to help.
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