Duration : 6 Months contract with possible extension.
General Summary :
With general supervision, ensure accurate, timely and efficient customer support. Respond to customer inquiries in a manner that supports the achievement of VSP Global’s goals.
Essential Functions :
Responds to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners; inquiries may range from telephone, in person, or via the internet/e-email
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Contingent on the VSP Global Line of Business (LOB), requires in-depth knowledge in the following areas:
- Prescriptions, Plans, Products, Services, and Procedures
- Online purchasing & e-Commerce knowledge
- Internet knowledge
- Payment processing/payment collections
- Eligibility verification
- Order Status, Shipping Status, and Stock Availability
- Accurate completion of necessary documentation, letters, and forms processing
- Quality Assurance testing for company softwar
Job Type: Contract
Salary: $19.99 - $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Are you comfortable to work in PST time zone?
- Do you have experience or knowledge or Optical / Ophthalmology?
- Are you comfortable to work on 6 months contract with possible extension?
Work Location: Remote
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