National Sea Logistics Customer Care Manager, ZS-C [South Korea]

 

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.

Your Role

Start your day reviewing trends, achievements, challenges + opportunities. Coach your team so everyone knows their daily objectives + are fully empowered to meet them. Give your team members opportunities to expand portfolios, gain new experiences and grow by selectively delegating activities. Follow-up to provide additional feedback, guidance + continuously strengthen capabilities based on the skills matrix + personal development plans. Next, engage with your operations + business development peers to ensure smooth cross functional collaboration, drive customer retention + pursue profitable growth in targeted segments + trades. Then explore innovative ideas to improve the processes + agree how to implement these. During the day maintain close relationships with your customer’s senior stakeholders to obtain feedback to identify + resolve challenges or areas for improvement. Finally, set aside time to analyze your P+L and deploy strategic initiatives to optimize performance.

Your Responsibilities

• To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality and close collaboration with operational + commercial key stakeholders, along with sea logistics management to optimize the customer experience.
• To own, monitor and drive all sales activities.
• To ensure best-in-class customer onboarding.
• To focus on continuous improvement of processes + controls, ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
• To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
• To focus on continuous improvement of processes + controls, including customer complaint management, aiming for a consistent delivery against the customer promise.
• To ensure delivery against all financial targets + strategic objectives across all CCL’s.

Your Skills and Experiences

Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be key to your success. You have been selected for this role because of your knowledge across our operations + because you possess the key attributes we are looking for in a Customer Care Manager

Good Reasons to Join

At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

Elly Oh

KNSEL.HR@kuehne-nagel.com

Next steps to joining our team

Step 1

Complete your online application

Step 2

Speak with your Kuehne+Nagel recruiting specialist

Step 3

Meet our hiring team

Step 4

Decide if you will accept the offer

 

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