Company Overview
Educational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 13 branches, the Credit Union serves 85,000 members in eight counties in Maryland. We are a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values of integrity, excellence, commitment, and respect. Our vision is to be the premier provider of financial solutions for the education community.
For the third consecutive year, Forbes has ranked Educational Systems Federal Credit Union as a top credit union in the State of Maryland. It is an honor to receive this designation as the ranking is based on our members’ feedback. Our success is a result of our employees’ commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.
About the Career Opportunity
Contact Center Representatives play a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member’s specific needs. Contact Center Representatives will also assist non-members in establishing their membership and setting up their accounts.
Major responsibilities include assisting 100+ callers via phone per day providing service-related information to potential and existing members concerning Credit Union’s products, services and policies. Call examples include: digital banking password reset, eligibility for membership, account information, interest and dividend rates, branch locations and contact information. Must consistently authenticates members following established authentication policies and procedures and identify and escalate potential situations involving fraud. Also responsible for proactively speaking with members regarding their needs for additional financial solutions and asking probing questions to understand how we may best help our members.
Position Requirements
This position requires a high school diploma or equivalent (GED) as well as the ability to work in a fast-paced environment. A minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services and must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members.
Schedule
Contact Center Representatives must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2 p.m. and they are required to attend department meetings and training outside of normally scheduled hours. Advanced notice will be provided. Schedules are determined based on business needs. A guaranteed schedule or set days off are not available.
To Apply
Please visit our website at https://www.esfcu.org and visit our Career page. We are an equal opportunity employer.
Job Type: Full-time
Pay: $37,555.00 - $46,944.00 per year
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Tuition reimbursement
- Vision insurance
- Work from home
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Application Question(s):
- • This position can be in-office in MD or remote from MD, VA, NC, WV, DE, IN, FL, PA, or TX. From which of these states will you be working?
- • Can you please provide a general idea of your compensation requirements
- How many years of experience do you have working in a financial institution?
- How many years of experience do you have selling and cross-selling products and services?
Work Location: Remote
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